We stand behind the craftsmanship and quality of our pieces. If a piece does not completely align with your expectations, we are pleased to offer complimentary returns within 30 days of delivery.

Conditions for Return:

To protect the integrity of our collections, all returned items must be in their original, unworn condition. To qualify for a full refund:

• The piece must have no signs of wear, scratches, or alteration.
• The original security ribbon/tag must remain fully intact and attached to the jewelry.
• All original packaging, including boxes and protective pouches, must be included.

Please note: Items returned with removed security tags or signs of wear will not pass our quality control inspection and will be sent back to you without a refund.

To start a return, you can contact us at hello@shopaudera.com. If your return is accepted, we’ll send you a confirmation, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at hello@shopaudera.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, custom products (such as special orders or personalized items). Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at hello@shopaudera.com.